Service and Privacy Policy

Quotes and bookings

Website estimates and form submissions do not create a confirmed booking. Availability, pricing, timing, cargo requirements, and applicable fees are confirmed directly by HHA Courier Services before dispatch.

Booking deposit and cancellation

The $25 booking deposit is credited toward the confirmed delivery total. Payment does not guarantee dispatch until HHA accepts the request. Cancellations made at least 24 hours before pickup are eligible for a refund or one transfer. For cancellations within 24 hours, the deposit becomes nonrefundable once HHA confirms the request. A last-minute request remains refundable until HHA confirms it. If HHA cannot accept or must cancel the service, the deposit is refunded. No-shows and customer-caused failed pickups, including an inaccessible location, incorrect address, unavailable cargo, or missing access information, are nonrefundable.

After-hours pricing

A pickup or delivery scheduled between 8:00 PM and 6:00 AM adds $25 or 25%, whichever is higher, to the confirmed service price. After-hours charges are separate from the booking deposit and are confirmed before dispatch.

Customer information

Contact and delivery information submitted through this website is used to review requests, prepare quotes, communicate with customers, and provide requested services. Do not submit patient names, medical records, or other protected health information through general website forms.

Delivery conditions

Wait time, added stops, tolls, parking, difficult access, oversized cargo, return trips, after-hours service, and other special requirements may affect final pricing. Customers are responsible for providing accurate addresses, contacts, cargo details, and access instructions.

Contact

Questions may be sent to services@hhacourier.com or 678-470-2755.